Purchases & Accounts
HOW DO I ACCESS MY COURSES?
All of our courses are delivered via an on demand portal accessible online, 24/7.* If you have already purchased a package, you will receive an email with login information to your personal on demand portal. Your on demand account is accessible here.
*For live online courses, you will receive a separate link with login information to join the live session.
CAN YOU AUTO-REPORT MY CE HOURS?
Yes, we are happy to report your completed audio visual courses to GBCI & AIA. To have us automatically report your CE hours please make sure you have updated your reporting information here. To receive credit for a completed flipbook/article please use the information provided to self-report these credits.
While our courses may qualify for other professional organizations, we are only able to provide auto-reporting to GBCI and AIA at this time.
WHERE CAN I FIND MY GBCI ID NUMBER?
Your GBCI ID number can be found at the top of your USGBC Credentials page. Please note you will not be issued a GBCI ID number until you have earned a LEED credential. If you have a credential and do not see your ID number listed there please contact USGBC for further assistance.
DO YOU OFFER DISCOUNTS?
Yes, we offer group, student and military discounts. If you would like more information, please contact us at [email protected].
We also offer discounts via our Newsletter. To subscribe to our newsletter, please find our “Newsletter Signup” section in the footer of our website.
WHAT IS YOUR REFUND POLICY?
Our Refund Policy is listed here: https://stag.gbrionline.org/refund-policy/
I AM RECEIVING THE MESSAGE THAT MY ACCOUNT IS INACTIVE WHEN TRYING TO ACCESS MY ON-DEMAND PORTAL.
Once a membership has expired you will no longer have access to any paid material. To renew you account you can use the link below:
https://stag.gbrionline.org/membership-renewal/
When renewing please make sure you use the same email address that was previously used on your account.
HOW DO I CANCEL MY MONTHLY SUBSCRIPTION?
To cancel your monthly subscription you can follow the below steps:
Log into PayPal account used for the subscription
Go to settings
Manage pre-approved payments
Cancel monthly charge
CAN MORE THAN ONE PERSON USE THE SUBSCRIPTION I PURCHASED?
No. Our subscriptions are intended for individual use, and are programmed to track single user progress through the exam prep study period.
CAN I ACCESS MY SUBSCRIPTION ON MORE THAN ONE COMPUTER OR DEVICE?
Yes, all subscriptions can be accessed through your on-demand account, which can be viewed on any internet-ready device.
I CLICKED "FORGOT PASSWORD", BUT AM NOT RECEIVING THE EMAIL WITH MY NEW PASSWORD.
First, please be sure that you are using the same email address that you used to purchase your subscription. Second, make sure and check your spam, junk, or other email folders if you still do not see the email in your inbox.
THE PASSWORD I RECEIVED ISN'T WORKING.
Please be sure that you are logging in with the same email address that you used to purchase your subscription. Make sure you are entering the password exactly as it appears. If copying/pasting does not work carefully type in letter-by-letter and number-by-number. Also the password is case sensitive, so please be sure your caps lock is off.
